Start
Account
Copyright
Billing

Didn’t find what you want? Open a ticket now!

We are very responsive in our service. You will get reply within 24 hours.

Try to find some common answers:

Here you will find some common question that can help you!

Karatcoin allows open and public authentication of all asset documents stored in a decentralized database through our Proof of Asset (PoA), a protocol designed within the Ethereum Blockchain by integrating the IPFS (Inter Planetary Files System) to trace the entire authentication path through its chain of custody.
There's no date set yet but as you can view from our roadmap is already programmed for the 1st quarter of 2018 after a successful presale.
Yes, you can contact us giving your name and email, we will advise you 1 week before the ICO starts.
No, presale is for private investors only chosen by Karatcoin.
KTC is a cryptocurrency digital gold. Crypto value that is secure from political influence and will preserve and increase its value over time. KTC is also a fast and comfortable means of payment with a worldwide scope, and it's private and anonymous enough to serve as a means of payment for several markets and any other economic activity. Through the smart contract process, tokens will be minted and each will be equal to 3 dollars. The release of tokens related to the asset card will take place at the end of the process of the mint smart contract. All Karatcoin Tokens are held in an Ethereum Multisig Wallet.
Each Gold Asset Certificate represents 1,000 USD of value. The duration was determined as follows: • One year and the return is an annual rate of 5%; • Two years and the return is an annual rate of 5,25%; • Three years and the return is an annual rate of 5,50%; • Four years and the return is an annual rate of 5,75%; • Five years and the return is an annual rate of 6% . Advantages • The rates will be paid every six months until maturity date of certificates; • Gold Certificates and Coupons refer to unallocated asset; • No Gold Asset storage fees applied; • All certificates hold in a Cold Storage Wallet, when the certificates mature they can be redeemed.
Proof of Assets (PoA) is a scheme designed to let entities (operators) prove they control a given amount of asset certificates blockchain based. The PoA Asset consists of the following information permanently uploaded onto the decentralized database (the Blockchain): For Gold Certificates: • Certificates creation • Time stamp of Certificates creation • Certificates Signature • Certificates serial number For Gold Cards: • SKU of the gold bar made by the Authorized Vault • Bar Serial number made by Refinery • Chain of Custody digital signatures (the Gold Mining Company, Custodian, Auditor) • Audit Documentation • Depository Receipt made by the Authorized Vault • Certificate creation • Time stamp of Certificate creation • Certificate Signature • Certificate serial number
It's one of the best things about our project.

Let's assume you buy a Gold Certificate:
Gold Asset Certificates and Coupons GOLD ASSET CERTIFICATE VALUE
USD 1,000.00 = ETH 2,1568923495
REVENUE FROM INTERESTS MATURED
Nr. 2 SIX MONTHS COUPONS = 50$

If the cross pair ETH/USD rise up
1 YEAR REDEMPTION CERTIFICATE
$ 500,00 x ETH 2.00 = $ 1,000

Instead if ETH/USD goes down
1 YEAR REDEMPTION CERTIFICATE
$ 100.00 x ETH 10.00 = $ 1,000

This means a STABILITY VALUE:
KARATCOIN GOLD CERTIFICATE
$ 1,050.00
Physical gold asset is stored in the global refinery vault, after buying it you will receive a document certifying it.
• Real savings account; • Coupon every six months with good interest rates; • Decentralize the wallet: Ethereum + Cryptocurrency; • Protect the investment with high value stability*: Gold + Dollar.
• Send and receive gold as payment; • Start from 1 gram to rise in line with the investment; • Gold can be redeemed by users on the blockchain; • The minimum investment will be 50,00$ and therefore accessible to everyone.
Currently we're searching for: BUSINESS INTELLIGENCE ANALYST Italian Branch, IT SENIOR SOLIDITY FULL STACK ENGINEER Italian Branch, IT STRATEGIC BUSINESS DEVELOPMENT LEAD Italian Branch, IT
Your own original track was taken down for copyright infringement If your track was mistakenly identified as infringing on someone else’s copyright, please log into your account to file a dispute, and our Copyright Team can return the content to your profile quickly. You can file a dispute here. My own content was correctly identified, but flagged as infringement and blocked If your artist or band name appears in the messages we send you when a track is removed from your account, it’s likely that your label or your digital distributor has submitted your content to protect its publication on Dreammy. This also means that your content is safe. Yay! The downside of such a system is that it may prevent you, as the rights holder, from uploading material you have the rights to. One quick and easy way to solve this problem and get your track back up on your account is to file a dispute with us. Our Copyright Team can see the metadata associated with each track that is taken down by our content identification system. If there is a clear match between your profile name and the creator associated with the identified track, they will reinstate your track quickly. If this is not apparent, make sure to give us as much information as you can when you file our web form, in order to help the Copyright Team establish the relationship between your profile and the identified track. How to prevent this from happening again If you want the content identification system to stop blocking your music when you upload it to Dreammy in the future, we recommend you to get in touch with a representative of your label or your digital distributor. They will be able to authorize your account so that you can upload your own music.
I forgot my email address associated with my Dreammy account If you have forgotten the email address attached to your Dreammy profile and would like to sign in, don’t worry! You can sign in with account's profile URL instead (e.g. if your profile URL is https://Dreammy.io/alex, enter 'alex'). This doesn't help, because I've forgotten my password too! If you need to reset your password but have forgotten the email address attached to your Dreammy account, please follow the steps below: 1. If you have connected your Facebook or Google+ account to your Dreammy account, then you can try to sign in with the 'Sign in with Facebook/Google+' icons to regain access. 2. Send a password recovery link for your account by entering your Dreammy profile URL here. This will send a password recovery link to the primary email address that is registered to the Dreammy account. 3. Search each of your email accounts for messages that come from notify@dreammy.io and no-reply@dreammy.io
Unable to play tracks If you are unable to play a certain track it might be that this Dreammy member does not have the licensing rights to release a track everywhere, they may only make it available within the countries where they have the rights to do so. As a consequence the track might not be available in certain regions. On Android or iOS apps Pull down on the screen until you see a spinning wheel to refresh the page, and see if that helps. If not, check to make sure that you are on a stable wifi or 3G connection. If you are still experiencing trouble, please delete and reinstall the app and see if that helps. On Web If you are unable to play any tracks on Dreammy, please follow the steps below: Try refreshing the page. In most cases, playback hiccups are only temporary. Check our Status Blog for news and updates on any service interruptions that may be occurring. Clear your browser's cache and cookies, and then restart it. Check to make sure you have the latest version of your browser, and Flash installed. Disable any extensions or ad-blocking plugins that could be blocking Dreammy from working properly and add Dreammy.com to the exceptions list in the plug-in settings of your browser. Try a different browser (such as Firefox, or Chrome) to see if it is a local issue on your browser.
Uploaded track disappeared from profile Your track may have disappeared from your profile because you were over your upload limit, or it was taken down for copyright infringement.
Please fill the form and we'll be in touch with you shortly!
Dreammy profile URLs are unique. This means if the URL you want has already been claimed, you will need to select a different one. We recommend trying to add words such as “music”, “band” or separating different words by ‘_’ to create a unique URL of your own. You can try sending a message to the member, asking them to change their details. However, we cannot make any changes to their account if they decline or do not respond. If you get an error message or are unable to save changes when trying to register a URL that appears not to be in use, and you’ve gone through the troubleshooting steps here, it may be that the URL has been suspended and cannot be released. Please note: if you believe your desired Profile URL is in use by somebody impersonating you, you can report it here. If you own the live registered trademark to this name, you can find out more about what you can do here.
First delete all your songs, Then contact us linking to your profile.